Returns and Exchanges
If your goods are faulty we will offer a full refund including postage.
If you are not 100% satisfied with your purchase, please return your goods within 14 days, unworn and in a re-saleable condition and we will offer an exchange or a full refund (excluding postage).
We can only accept returned items that have not been washed or altered. Please email before returning goods, letting us know you are doing so. If you require an exchange we can then check stock for you and reserve the necessary items.
We highly recommended you obtain proof of postage when returning your goods.
We are sorry but we cannot accept any liability for goods that are lost or damaged in transport.
Second Class Delivery via Royal Mail - £2.95 per parcel - delivery time - typically within 3 or 4 days.
Royal Mail Tracked 24 - £4.50 per parcel - delivery time - typically within 2 or 3 days.
We would advise only selecting First Class postage for pre-made/ready to ship items as all other items are made to order.
A flat rate of £9.95 applies for any international orders and these will be sent via Royal Mail Airmail.
Can I change my delivery address once it has come through?
If you wish to change a delivery address once an order has been placed, you may do so before it has left with our collection. You can call us or email us but it has to be before 2:30pm. Once it has left us, we are unable to change any details on your order.
I won't be in, can I ask for a safeplace?
Before you place your order, you can put in a safe place option in our comments box before you proceed to the payment screen. We will always try and accommodate for deliveries.
My order is over £100, can I ask for a signature on my parcel?
Any orders over £100 will automatically be changed to a signed for service. This is for the customers peace of mind and our own. It allows us to ensure that it was not left in an unsafe place.
My parcel says it's been delivered, but I don't have it, what can I do?
All our Royal Mail Tracked 48 and Tracked 24 parcels will have tracking. The tracking reference can be used on the Royal Mail tracking website. Usually when a parcel has been delivered, it has somewhere. First, check your delivery address, sometimes the wrong address maybe put in or an old address if details have not been updated via Paypal etc. Second, check with neighbours, safe places, family members that may have forgotten. Third, ask your postman, usually they remember our parcels as they are in purple mailing bags. If that doesn't ring a bell, give us a call and we can launch an investigation with the courier or Royal Mail.
My order says it's been returned to you, what happens then?
If an order has been returned to us due to a wrong address being provided or customer didn't call for the parcel, it is the customers responsibility for the parcel to be sent back out to you and an extra postage charge will have to be taken. If you don't need the parcel sent back out and would prefer a refund instead, just let us know and we can arrange a refund for the items for you. The original postage charge will not be refunded as the postage would have been paid to send it out in the first place.